Last Updated: 12/1/25

We want you to be satisfied with your purchase. If you are not fully happy with your order, please review our return and refund guidelines below.

1. Eligibility for Returns

You may request a return or exchange if:

  • You received a damaged or leaked product

  • You received the wrong item

  • The product is unused and in original packaging

Returns are accepted within 7 days of receiving your order.

2. Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns if:

  • The bottle has been opened

  • The seal is broken

  • The product has been used

  • The item was purchased at a discounted/clearance price

3. Refund Process

Once your return request is approved:

  • Refund will be issued to your original payment method within 5–7 working days

  • Shipping charges are non-refundable

  • In case of wrong or damaged items, we will cover return shipping costs

4. Exchange Policy

You may request an exchange for:

  • Damaged product

  • Incorrect product

  • Manufacturing defect

Exchanges depend on stock availability.

5. How to Request a Return

Contact us with your:

  • Order number

  • Full name

  • Picture/video of the issue

📧 [Add Your Support Email]
📞 [Add Phone Number]

We will respond within 24–48 hours.